Refund and Returns Policy

At gonelo.top, operated by Ibrahimova, your satisfaction is our priority. We understand that sometimes a product may not be exactly what you expected. This policy outlines the conditions and procedures for returns and refunds.

30-Day Return Window

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact our customer service team at [email protected] or call us at 520-808-8835. Please provide your order number and the reason for the return. We will provide you with instructions on where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Return Conditions

  • The item must be returned within 30 calendar days from the date of delivery.
  • The item must be unworn, unused, and in the same condition that you received it.
  • All original tags must be attached, and the item must be in its original packaging.
  • A proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products) and hygiene-related items if opened or used.

Please contact us if you have questions or concerns about your specific item.

Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Original shipping charges are non-refundable.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

This policy was last updated on June 6, 2024.