Shipping Policy

Last Updated: October 26, 2023

At gonelo.top, operated by Ibrahimova, we are committed to delivering your products efficiently and reliably. This Shipping Policy outlines our procedures and expectations regarding order processing, shipping, and delivery.

Order Processing

  • All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped, which will include tracking information.
  • Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods & Delivery Estimates

We offer various shipping options to meet your needs. Delivery times are estimated from the time your order ships, not from the time you place your order.

  • Standard Shipping:
    • Delivery typically takes 5-8 business days after processing.
  • Expedited Shipping:
    • Delivery typically takes 2-4 business days after processing.

Please note that delivery times may vary due to carrier delays, inclement weather, or other unforeseen circumstances.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout. We strive to offer competitive shipping rates.

  • Free Standard Shipping: We offer free standard shipping on all orders totaling $50.00 or more (before taxes and after any discounts).
  • For orders under $50.00, standard shipping costs will apply.
  • Expedited shipping is available at an additional cost, regardless of order total.

International Shipping

gonelo.top currently ships to customers within the United States (US) and the European Union (EU).

  • International shipping costs and delivery times will be calculated at checkout based on your location and chosen shipping method.
  • Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the item price or shipping cost.
  • International delivery times can vary significantly due to customs processing and local postal services, often ranging from 7-21 business days or more.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your package directly on the carrier’s website.

Incorrect Shipping Address

It is the customer’s responsibility to provide a correct and complete shipping address. If an incorrect address is provided and the package is returned to us, the customer will be responsible for the re-shipping costs.

Lost or Damaged Packages

If your order arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged item(s) and packaging. We will work with you to resolve the issue promptly.

If a package is lost in transit, please contact us after the estimated delivery window has passed. We will assist you in contacting the shipping carrier to investigate and resolve the issue.

Changes to This Shipping Policy

Ibrahimova reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Contact Information

If you have any questions about our Shipping Policy or your order, please do not hesitate to contact us:

  • Website: gonelo.top
  • Company/Owner Name: Ibrahimova
  • Address: 4259 Polk Street, Tucson, AZ, US
  • Email: [email protected]
  • Phone: 520-808-8835